Refund Policy

Our policy

Refunds are only available on services that have not yet been provisioned. Once a VPS has been deployed and computing resources have been allocated to your account, no refund will be issued. This applies regardless of how much of the billing period has been used.

Why we do not refund provisioned services

When a VPS is provisioned, dedicated computing resources (CPU, RAM, NVMe storage) are immediately allocated. These resources cannot be reclaimed and resold instantly. For this reason, we do not offer refunds once provisioning has occurred.

Eligible refund cases

• Payment was made but the service was not yet provisioned
• Duplicate payment for the same service
• Service was not delivered due to a technical failure on our part

How to request a refund

Open a support ticket in the client panel or email billing@clusterhosting.cloud. Include your account email, service or order reference, and the reason for your request. Eligible refunds are returned through the applicable payment method and may take several business days to appear.

Contact

Questions about this policy: billing@clusterhosting.cloud.